Terms of Service

 

Terms and Conditions – Nuzum Furniture Store

Last updated: September 14th, 2025

Welcome to Nuzum Furniture Store. We specialize in offering high-quality, handcrafted artisan furniture, fulfilled by our trusted partner, Artisan Furniture Canada. By placing an order on our website, you agree to the following terms and conditions, designed to protect both you as a customer and us as a responsible retailer.


1. Order Acceptance

  • When you place an order, it becomes a binding contract between you and Nu Furniture Store.
  • We reserve the right to cancel or refuse orders due to availability issues, payment problems, or suspected fraud.
  • Please ensure all order details, including shipping information, are accurate.

2. Custom and Bespoke Orders

  • Many of our items are custom-made or bespoke.
  • Once production begins or the item is in transit, cancellations, refunds, or returns are not permitted.
  • A non-refundable deposit of 50% may be required to initiate production.
  • We strongly encourage customers to carefully review measurements, specifications, and product details before ordering.

3. Product Variations

  • All furniture is handcrafted from natural materials, so slight variations in wood grain, color, texture, and size are normal and not considered defects.

4. Returns, Damages, and Defects

  • We only accept returns or provide replacements for items that arrive damaged or defective.
  • Returns due to change of mind, ordering errors, or natural material variations are not accepted.
  • To report a damaged or defective product, you must notify us within 2 business days of delivery.
  • Required information for a claim:
    • Order number
    • Clear photographs of the damaged or defective area(s) and original packaging
    • Brief description of the issue
  • Once your claim is reviewed in coordination with Artisan Furniture Canada, we may provide:
    • Replacement item
    • Full refund
    • Partial refund or store credit
    • Repair or reimbursement for repair costs (if applicable)
  • Refunds, when approved, will be processed to the original payment method within 14 business days.
  • All approved returns must be in their original packaging and will be collected only from the delivery address provided at purchase.

5. Shipping & Delivery

  • Shipping times vary depending on stock availability and product type:
    • Standard items: 3–5 business days
    • Custom or back-ordered items: 1–8 weeks
  • Tracking information will be provided where available.
  • Risk and responsibility for goods passes to the customer upon delivery.
  • Ownership of products remains with the supplier until full payment is received.

6. Pricing & Taxes

  • Prices are listed in Canadian dollars (CAD) and do not include applicable taxes (GST/HST), which are calculated at checkout.
  • Prices may change without notice; however, once your order is confirmed, pricing is locked in.

7. Liability

  • Nuzum Furniture Store and its suppliers are not liable for indirect, incidental, or consequential damages related to:
    • Defective goods
    • Shipping delays
    • Improper use
  • Customers are responsible for ensuring delivery locations are accessible and assistance is available if required.

8. Force Majeure

  • Unforeseen events beyond our control (e.g., natural disasters, strikes, pandemics) may impact fulfillment.
  • During such force majeure events, obligations may be suspended without liability.

9. Governing Law

  • These terms are governed by the laws of Alberta, Canada.
  • By using our services, you consent to the jurisdiction of Alberta courts for any disputes arising from your purchase.

10. Customer Support

  • Our customer service team is available Monday–Friday, 9 AM–5 PM MST.
  • For assistance, contact us at nuzumfurniturestore@gmail.com

11. Acknowledgment

By placing an order with Nuzum Furniture Store, you acknowledge that you have read, understood, and agreed to these terms. Our goal is to provide beautiful, handcrafted products and exceptional service, while maintaining transparency and trust.